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  • Exchange/return and refund policies | Hoàng khang Organic

    1. Return and exchange periods:

    Immediate return/exchange. The customers should check the products upon deliverly. There will be no return on products successfully purchased by the customers.

    2. Method of returning/exchanging products:

    The delivery man will receive products from the customer. Then they will immediately delivery new products to the customer (in case of exchanging).

    3. Refund procedure:

    In case of advancepayment, the company will return your money within 24 hours; in case of cash on delivery, the customer will not need to make payment to the company.

    4. Exchange/return charges:

    It will be completely free for delivery, exchange or return charges if the goods have one of the following faults: wrong delivery of goods, torn container, low-quality product, squashed product or out of expiry date, etc.

    The customer will pay delivery charge in case of any faults not attributable to our company.

    Information on Hoang Khang Organic Website’s Owner

    • Company’s name: Hoang Khang Organic Investment Production Trading Joint Stock Company.
    • Representative: Ms. Do Thi Tuyet Hanh.
    • Address: 65 Nguyen Thi Thap, Him Lam Residential Area, Tan Hung Ward, District 7, Ho Chi Minh City.
    • Telephone: 028 629 88 111 (Ext: 126) – Hotline: 0901 6666 24
    • Email: info@hoangkhangorganic.com
    • Business code: 0301305220
    • Certificate of food safety eligibility No. 2382/GCNATTP-BQLATTP dated December 06, 2017 by Food Safety Management Authority of Ho Chi Minh City.

    >> View all: General provisions & policies